![]() I prompted them with the same task that I used in my user research phase: To find a class that fulfills the 1st writing requirement and add it to their enrollment cart. I walked around the UVA campus and asked 5 random students to try using my SIS prototype. Using my wireframes, I put together a quick prototype in InVision. In order to test the interface’s functionality and usability, I needed a Minimum Viable Product (MVP). Due to the time restraints of my redesign, I chose to only move forward with the course catalog pathway, but intend for the action sequence to be accessible through multiple intuitive avenues. I also plan to implement features from Course Forum, a site that has detailed student reviews of UVA courses.įeatures I plan to implement into the new SIS are:Ī direct way to view course evaluations from other students and grade averagesĪn advanced search function that allows a user to search by day and time of course offeringsĭisappointed with SIS’s current flow chart, I created a user flow for my redesign, showing the two pathways a user will be able to follow to find a class that fulfills a college requirement and add it to their enrollment shopping cart. If I was not limited by the time frame of this project, I would have done further research on what users’ like and dislike about Lou’s List itself as well. Since 93% of my survey respondents preferred to use Lou’s List over SIS for course browsing and planning, it was crucial to introduce the most favored features of Lou’s List to SIS. Implementing Lou’s List and Course Forum Features to SIS: In this step I began to design direct solutions for the unique pain points of my UVA peers.Īfter analyzing the pain points from the user journey map, I began to ideate resolution opportunities, while keeping in mind the business goal of SIS: To have functionality for users and the University. I also drew inspiration from CourseForum and UVA Schedule. I also found that there is a lot of confusion with system navigation and that student’s do not know how to read course reviews on the platform.Īfter analyzing my research findings, I decided to use Lou’s List as a model to brainstorm my remodel designs. User Pain Points:My research findings revealed that students are so frustrated with SIS’s course planning features (or lack thereof) that they seek out other tools to accomplish the simple task. I then asked them to view a student evaluation for a class of their choice. I first asked them to browse for a course that fulfills the 1st writing requirement and add it to their planner. I wanted to learn more about what their ideal course planning and registration platform would entail in order to discover what SIS was lacking.ģ Informal Interviews: I informally sat down with 3 of my UVA peers to gather insight on their opinions of SIS.ģ Ethnographic Interviews: After informally interviewing 3 of my peers, I asked them to attempt a few tasks on SIS and think aloud as they did so, while I objectively observed. Methods:ġ5 Surveys: I created and sent around an online survey to 15 of my UVA peers, hoping to identify their pain points regarding course registration. I also tasked interviewees with completing a few “simple” tasks on SIS and observed their interactions. I asked open ended questions and avoided making assumptions, in order to uncover users’ true frustrations. ![]() I interviewed some of my peers to gather more insight on the pain points associated with SIS.
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